Shipping policy

Shipping Policy
Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or
delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may
be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and
displayed at checkout. Delivery delays can occasionally occur. 
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your
order has shipped containing your tracking number(s). The tracking number will be active within 24
hours.
Customs, Duties, and Taxes: Mattie Rey is not responsible for any customs and taxes applied
to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs,
taxes, etc.).
Damages: Mattie Rey is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to le a claim. Please save all
packaging materials and damaged goods before ling a claim.
International Shipping Policy: We currently do not ship outside The United States. We are not
responsible for any additional shipping costs, customs fees, or taxes that may be incurred.
Returns Policy: Our Return & Refund Policy provides detailed information about options and
procedures for returning your order.